Why Does Navisworks Frequently Crash and Generate Error Reports When Using BIM?

Issue:

When opening Navisworks products, generating Customer Error Reports (CERs) causes the program to crash.

Navisworks Error Report:

There is a software issue causing NavisworksManage to unexpectedly shut down.

It has been observed that Navisworks opens normally when logging in as a different user or under the administrator profile on the same computer.

The initial launch of Navisworks works as expected with a new Windows configuration file.

However, if you log out and then log back in, starting Navisworks will fail and generate a CER.

Solution:

To resolve this issue, please follow the steps below:

1. Close Navisworks.
2. Rename the LastSession.xml file to OLDLastSession.xml located in the following folder:
   C:Users%USERNAME%AppDataRoamingAutodeskNavisworksManage###LastSession.xml
3. Launch Navisworks again.

If the problem persists, try these additional steps:

1. Rename the following folders in the user profile:
   C:Users%USERNAME%AppDataRoamingAutodeskNavisworksManage####
C:Users%USERNAME%AppDataRoamingNavisworks####
2. Restart NavisworksManage.

If the issue remains unresolved, proceed with the following:

1. Identify a workstation where NavisworksManage ###### is functioning normally, then compress the folder:
   C:Users%USERNAME%AppDataRoamingAutodeskNavisworksManage####
2. Copy the compressed folder to the affected computer and place it into:
   C:Users%USERNAME%AppDataRoaming
3. Rename the existing AutodeskNavisworksManage#### folder in the user profile:
   C:Users%USERNAME%AppDataRoaming
4. Extract the copied compressed folder here. The AutodeskNavisworksManage#### folder should now be located at:
   C:Users%USERNAME%AppDataRoaming
5. Restart NavisworksManage.

Alternatively, consider updating or reinstalling your graphics card drivers, as well as updating Microsoft Windows and the .NET Framework.

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