BIM Tips: How to Resolve Autodesk License Errors and Contact Customer Support

Question:

When launching an Autodesk software product, you may encounter the following message:

License error
Please contact Autodesk customer support.

Along with this message, you might also see errors such as:

• License Manager is not functioning correctly or is improperly installed
• License detection failure or timeout

Cause:

This is a general licensing error that can stem from various issues.

Solution:

To resolve this issue, try the following steps one at a time, testing the software after each:

1. Reset the login cache by deleting the LoginState.xml file.
2. Verify license type and assignment:
   • Make sure the license type in use is correct.
   • Confirm that the license has been properly assigned to the end user.
3. Update the software: Install all available updates through the Autodesk Desktop Application to ensure your version is up to date.
4. Check TLS requirements: For Autodesk 2018 versions, install the Autodesk License Service (x64) – 5.1.5 Hotfix to meet the latest TLS standards.
5. Set system time and time zone to automatic: Ensure your device’s clock and time zone settings are correct and set to update automatically.
6. Verify network configuration: Consult your network administrator to confirm that necessary ports and domains required by Autodesk are accessible.
7. Configure antivirus exclusions: Make sure your antivirus software is not blocking Autodesk applications or services.

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