BIM Q&A | What Should I Do If My Account Is Locked When Registering for the ArchiCAD Education Edition?
I am a student in the Department of Architecture, and ArchiCAD 20 is installed on my computer. However, when I try to register for an educational version account, I get stuck on an interface displaying the message: “Account locked, please contact your local partner for assistance.” I tried registering with four different email addresses, but none worked. One of the emails, a 126.com address, is no longer valid within the domain and cannot be used.
Sometimes, a window appears with three paragraphs in English. After registering on a certain website, you are supposed to click an OK button or similar to complete the registration process. I checked the Abvent website, which states that one account works across all sites, including ArchiCAD. Unfortunately, my QQ email was flagged as junk and couldn’t be used, so I tried registering with my 126 email.
Although the registration appeared successful on my side, the process did not proceed as expected on the MyArchiCAD platform. Only a window confirming successful registration popped up.
I’m confused—does this mean ArchiCAD Education Edition is not available in China? Or is my student status failing verification? Or have I somehow been blacklisted? I would really appreciate any advice. Thank you very much!
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