BIM Tips: How to Fix Fatal Error 1603 During 3ds Max Installation

Question:

Installation of 3DS Max failed with an error message showing Error 1603:

Installation failed – Error 1603
A fatal error occurred during the installation.

Cause:

• Damaged AdskLicensing component.
• The old single sign-on component (AdSSO) from 3DS Max 2019 is already installed and cannot be removed automatically during the installation process.
• AutodeskAuthenticService is either damaged or missing.

Solution:

If you are installing Autodesk 3ds Max 2021 using the “Browser Download” or “Download Now” methods, try the following fix:

Replace the original pkg.AGS.xml file in the installation package with the attached updated file.

The default path to pkg.AGS.xml is:
C:AutodeskAutodesk_3ds_Max_2021-EFGJKPs_Win_64bitx86AGS

Note: Depending on your browser, the downloaded pkg.AGS.xml file might lose its .xml extension or be renamed as a .zip file. If this happens, please rename the file back to pkg.AGS.xml before replacing the original.

To further troubleshoot, check if the methods described in the following article help:

Error code 1603 appears when installing Autodesk 2020 software: Installation incomplete, some products cannot be installed

If that does not resolve the issue, use the Microsoft installation troubleshooter (“Microsoft Fix It”) to remove the “Single Sign-On Component” before attempting to reinstall 3DS Max 2021.

If none of the above solutions work, performing a complete uninstallation of all Autodesk software and components before reinstalling is recommended.

Please also verify that all required Visual Studio Redistributable packages are installed on your system.

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