Property operation and maintenance management accounts for 87% of the total lifecycle cost of buildings. Therefore, optimizing these processes is a top priority. Before integrating BIM into the property operation and maintenance phase, it is essential to clearly define the roles and responsibilities of all personnel and stakeholders involved. This clarity will facilitate smooth execution of subsequent maintenance operations. Below, BIM Architecture Network outlines the key roles involved in implementing BIM technology in property operation and maintenance.
1. Head of Property Operation and Maintenance Unit
The head of the property operation and maintenance unit is responsible for setting project goals and objectives, introducing operational plans, and overseeing various project execution tasks. They ensure effective control over the project’s overall progress and guide the team through maintenance operations smoothly.
2. Maintenance Engineer
The maintenance engineer acts as the building’s equipment manager. Their main duties include understanding the basic information of each piece of equipment and managing maintenance records. When regular maintenance is due or an abnormality occurs, the engineer notifies the equipment manufacturer to carry out repairs. After completion, the maintenance details are recorded and updated in the property operation and maintenance model by the BIM engineer. This allows the unit supervisor and maintenance engineers to monitor the on-site equipment status and maintenance history directly through the model.
3. BIM Engineer
BIM engineers play a crucial role in model maintenance. They provide expert BIM knowledge during the import process and assist supervisors in planning how BIM is integrated. They are responsible for model updates such as additions, corrections, and removals during ongoing operations, serving as key managers of the BIM models.
4. Equipment Manufacturers
Equipment manufacturers supply maintenance engineers with detailed equipment information and respond to scheduled or unscheduled maintenance, repair, and replacement requests. Once maintenance is completed, they provide feedback on repair status and other pertinent information to the maintenance engineer for record-keeping and further management.
5. Users
Users operate various equipment within the building. If they detect any abnormalities or damage during use, they report these issues to the maintenance engineer to initiate repair operations.
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